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Project Lead, US

Jonestown, TX, USA

a-tune software provides data and compliance management for research and development facilities through software, services and applications. Our clients include leading international companies and institutions in the fields of academia, pharma and biotechnology in North America, Europe, Australia and Asia. Research driven organizations worldwide use our software to find remedies and vaccines to fight diseases such as e.g. COVID-19 or cancer.

To shape our future at a-tune, we are hiring a full-time team member to join our Professional Services Team in the United States. Our Project Lead supports our international customers in introducing our tick@lab software for the Management of Research Compliance and Lab Animal Research Facilities. The Project Lead’s primary responsibility is guiding customers through the implementation with best practices recommendations and a set of standard project tasks. This position assists with our most common technical support topics and communicates changes in timelines to all project stakeholders in a timely manner. This role is fully remote.

Models appropriate behavior as exemplified by the YX Ten core values, mission, and vision of Transnetyx/ a-tune.

The Role

WHAT YOU WILL BE DOING DAY TO DAY

  • Manages customer implementation projects from inception through project closure.
  • Drives solution definition, resource allocation and project direction while adhering to budget requirements.
  • Analyses client requirements and processes, configuration of the software, client support and training, as well as the overall project management to deliver projects on time, within budget and with quality results.
  • Assists solving our most common technical support topics.
  • Communicates changes in timelines to all project stakeholders in a timely manner.
  • Provides required documentation to stakeholders including the product manager and configuration teams.
  • Navigates communication with customers to avoid escalation by proposing alternatives to requests when delivery expectations need to be reset or adjusted.
  • Maintains a good understanding of the business process and needs of our customers. You are familiar with existing regulations or able to read and understand them.
  • Communicates professionally and friendly to both internal and external customers.
  • Stays aware of the scope, effort and duration of each project they are supporting.
  • Travels domestically and internationally as needed.
  • Performs other duties as assigned

What we are looking for

Education

  • Bachelor degree or relative advanced degree in a science, business or related discipline.
  • PMI/PMP certification is preferred but not required or equivalent

Experience

Minimum experience in Laboratory Animal Science is desired. i.e. previous experience, service as an Ethical Committee Coordinator, Facility Manager, or has an Animal Laboratory Technician background.

Additional Skills/ Competencies

  • Must have a strong background in understanding of Laboratory Animal Science. Including regulatory processes.
  • Must have the ability to lead and direct others while remaining approachable and service oriented.
  • Must possess strong interpersonal skills and have the ability to work cooperatively and collaboratively with all levels of employees, management, and third parties in order to ensure quality customer service.
  • Must possess outstanding communication (verbal and written), interpersonal, and customer service skills and have the ability to communicate effectively in a multi-ethnic and multi-cultural customer setting.
  • Must have the ability to proactively identify and address challenges in a quick, creative, and innovative manner.
  • Must be analytical, be attentive to detail, and have the ability to prioritize and multi-task using strong time management and organizational skills.
  • Must possess strong project management skills.
  • Must demonstrate a strong work ethic including great personal drive, motivation, discipline, and initiative; including the ability to work both independently and as a part of a team.

Physical Demands

This position may experience prolonged periods of sitting at a desk and work on a computer. Other physical demands may include but are not limited to walking, standing, stooping, reaching. And may lift up to 15lbs at times.

*Reasonable Accommodations will be made in accordance with the American with Disabilities Act.

We offer more than an amazing career but a fun, family environment where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values – the YX Ten. We also offer an array of benefits including a comprehensive full-time benefits package, wellness and fitness initiatives, health reimbursements, and a 401K.

Transnetyx is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at 901.507.0476 or by email at Human Resources.

When you apply for employment with Transnetyx, we will process your application data, background, including your employment and education history, assessments, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights.

Transnetyx participates in the E-Verify program in locations as required by law.

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