a-tune software provides data and compliance management for research and development facilities through software, services and applications. Our clients include leading international companies and institutions in the fields of academia, pharma and biotechnology in North America, Europe, Australia and Asia. Research driven organizations worldwide use our software to find remedies and vaccines to fight diseases such as e.g. COVID-19 or cancer.
For our US office in the Austin, TX area, we are hiring a Full-Time Customer Support Specialist.
The Customer Support Specialist support the needs of a-tune’s global clients utilizing our tick@lab product. Their primary responsibility is troubleshooting issues submitted by our clients. They work directly with a client through a web-based portal providing assistance to the tick@lab software suite. This is a full-time position working in our office in Jonestown, TX. Travel domestically and internationally is also required.
Candidates should possess strong multitasking skills and be able to work on several projects simultaneously.
You're not just looking for any job; you want to contribute, participate and implement your own ideas.
This position requires the employee be able to qualify for credit card for travel requirements.
We are not offering relocation or sponsorship.
We want to expand, to become even better, and to advance - which is why we need you.
Honesty, cooperation and solid teamwork are of paramount importance to us.
Human Resources Department
a-tune software INC.
19621 FM 1431, Suite 402
Jonestown, TX 78645
It is the policy of a-tune software INC. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, a-tune software INC. will provide reasonable accommodations for qualified individuals with disabilities.