a-tune software provides data and compliance management for research and development facilities through software, services and applications. Our clients include leading international companies and institutions in the fields of academia, pharma and biotechnology in North America, Europe, Australia and Asia. Research driven organizations worldwide use our software to find remedies and vaccines to fight diseases such as e.g. COVID-19 or cancer.
To shape our future at a-tune, we are hiring a full-time team member to join our Customer Support Team in Australia. You are responsible for supporting the needs of a-tunes global clients utilizing the tick@lab product. Your role’s primary responsibility is troubleshooting issues submitted by clients. This position works directly with a client through a web-based portal providing assistance to the tick@lab software suite. This role is fully remote.
Models appropriate behavior as exemplified by the YX Ten core values, mission, and vision of Transnetyx/ a-tune.
WHAT YOU WILL BE DOING DAY TO DAY
Bachelors Degree in Biology preferred
3 or more years proven success working directly with customers within a technology SaaS company.
This position may experience prolonged periods of sitting at a desk and work on a computer. Other physical demands may include but are not limited to walking, standing, stooping, reaching. And may lift up to 15lbs at times.
*Reasonable Accommodations will be made in accordance with the American with Disabilities Act.
We offer more than an amazing career but an engaging environment where every employee has a voice. We emphasize our positive culture by challenging employees to live by our core values – the YX Ten. We also offer an array of benefits and perks in partnership with our PEO.
Transnetyx is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. Applicants needing accommodations during any step of the interview process may contact Human Resources by phone at +1 901.507.0476 or by email at Human Resources.
Transnetyx participates in the E-Verify program in locations as required by law.